We aim to provide the best possible service to all our patients and hope that you will feel that we achieve that aim. 

The care of your health is a partnership between yourself and the practice team. 

The success of that partnership depends on an understanding of each others needs and co-operation between us.

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OUR RESPONSIBILITY TO YOU

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•    You will be treated courteously

•    You have the right to confidentiality

•    You have the right to see your medical records subject to the limitations of the law

•    You will be seen the same day if your problem is urgent by one of the Clinical staff

•    You will be informed of any major delay regarding your appointment

•    You will be referred to a Consultant  when the Clinician thinks it is necessary

•    You can receive test or investigation results upon request after 14.00 Monday – Friday

•    Your repeat prescription will be ready for collection within 48hrs of your request

•    Your suggestions and comments about the services we offer will always be considered and complaints will be dealt with promptly