PRACTICE CHARTER

We aim to provide the best possible service to all our patients and hope that you will feel that we achieve that aim. 

The care of your health is a partnership between yourself and the practice team. 

The success of that partnership depends on an understanding of each others needs and co-operation between us.

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OUR RESPONSIBILITY TO YOU

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•    You will be treated courteously

•    You have the right to confidentiality

•    You have the right to see your medical records subject to the limitations of the law

•    You will be seen the same day if your problem is urgent by one of the Clinical staff

•    You will be informed of any major delay regarding your appointment

•    You will be referred to a Consultant  when the Clinician thinks it is necessary

•    You can receive test or investigation results upon request after 14.00 Monday – Friday

•    Your repeat prescription will be ready for collection within 48hrs of your request

•    Your suggestions and comments about the services we offer will always be considered and complaints will be dealt with promptly