Why we collect information about you

The Dr’s and staff and others who are caring for you, keep records about your health and any care or treatment you receive from the NHS.  It is important to keep records to help ensure that you receive the best possible care from us.  Your record will contain basic details on you.

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How we keep your records confidential

Your records are kept in a safe place in the surgery either on computer or paper files.  Receptionists and secretarial staff are responsible for keeping your records in order and will, from time to time access your records. All practice staff have signed our confidentiality policy and they receive regular updates with regard to the correct handling of patient information

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Other Agencies

On the odd occasion you may be receiving care from other people such as Social Services.  We may need to share some information about you so that we can work together for your benefit.  We will pass on information about you if they have a genuine need for it.  There may also be other agencies that may ask for information but we cannot give details without your permission.

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We will not, without good reason

Give your medical details over the phone unless we are certain of who we are talking to.  Give details about you to anyone else without your permission.